Fully Managed

Help Desk

Service Driven, Always on

Today, users expect to have access to systems, applications and data when they want, wherever they are. That is what our Help Desk Services were designed to deliver with trained, certified help desk technicians and engineers 24 x 7 x 365. Our Help Desk team is available by phone, email or chat regardless of the day or time or the location of the user. When you implement Broadleaf’s Help Desk Services, you are hiring a team of Level 1 and Level 2 Help Desk Techs with escalation to an experienced certified team of Broadleaf Engineers to assist your employees with Level 3 challenges.

Our Help Desk Services support the users “Personal Area Network,” which includes desktops, laptops, mobile devices and printers.

So, your IT Team can focus on strategic initiatives and projects that help the business prosper while Broadleaf’s Help Desk Services team proactively and persistently makes sure that your users’ tools are keeping them productive. Our Help Desk Services support the users “Personal Area Network,” which includes desktops, laptops, mobile devices and printers.

So, your IT Team can focus on strategic initiatives and projects that help the business prosper while Broadleaf’s Help Desk Services team proactively and persistently makes sure that your users’ tools are keeping them productive.

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Person Strong Staffed Helpdesk and NOC

Hours a day

Days a Year

Terabytes Backed Up Each Month

All set with your current provider?

Let us work with you to verify!

Many of our clients felt they were all set when we first spoke with them. I encourage you to engage with us for a free assessment.

CHECKLIST

Free Assessment

  • Patches up to date and applied constantly?
  • Errors occurring unnoticed in your infrastructure?
  • Are all operating systems supported?
  • Is your Active Directory well maintained?
  • Is your backup and DR policy applied correctly?