Your users need and want 24 x 7 x 365 access but meeting that service level with your own staff requires a huge payroll or leaves you with an overworked, understaffed, about to burn out IT team.

Today, users expect to have access to systems, applications and data when they want, wherever they are.  That is what our Help Desk Services were designed to deliver with trained, certified help desk technicians and engineers 24 x 7 x 365. Our Help Desk team is available by phone, email or chat regardless of the day or time or the location of the user.  When you implement Broadleaf’s Help Desk Services, you are hiring a team of Level 1 and Level 2 Help Desk Techs with escalation to an experienced certified team of Broadleaf Engineers to assist your employees with Level 3 challenges.

Our Help Desk Services support the users “Personal Area Network,” which  includes desktops, laptops, mobile devices and printers.

So, your IT Team can focus on strategic initiatives and projects that help the business prosper while Broadleaf’s Help Desk Services team proactively and persistently makes sure that your users’ tools are keeping them productive.

Go here to learn about our Gold and Silver packages.

Contact our experts to learn more about Helpdesk services.