How does a managed service partner’s perspective help you? 

 

During a recent conversation I had with a physician about “Google searches”, he commented that when patients do a search of their symptoms they likely overreact or underreact to the list of diagnoses they have uncovered. He noted that they lack the perspective he has from years of training and practice to know which scenarios are most likely impacting them. Merriam Webster defines perspective as “the capacity to view things in their true relations or relative importance” and this is certainly what expertise in any field adds to the ability to diagnose and solve challenges.

One of the many strengths Broadleaf brings to customers as your managed service partner is our perspective. Having been in business for 15 years with deep roots in data storage, protection and networking, we have developed extensive knowledge, diagnosed a lot of problems and recommended the optimal way to solve many challenges. Our team has experience in systems support, systems engineering leadership and management, database management and project management with a focus on troubleshooting and architecture design for networking, server, and storage solutions.

Our expertise and perspective set the stage for the design of our proactive, process driven managed service delivery model that includes published and audited service levels to prevent any drop in service levels or lapses in meeting contracts. Our team has the variety and depth of skills to ensure that your challenges can be solved at Levels One, Two and Three. The service model for our Remote Monitoring and Management Service, Help Desk Service and Security Services make sure that your organization maximizes your users’ productive time by minimizing network issues and rapidly solving individual user problems.

Don’t  choose your managed service provider based solely on a Google search. Get the perspective of the experts and learn what differentiates one provider from another. By being proactive, we prevent many problems in your network before they ever occur and if there is a problem, our process driven methods keep you apprised of the progress toward solution every step of the way. As the physician noted about his patients, don’t overreact or underreact to your network’s need for health checks, monitoring, diagnosis and treatment. Broadleaf’s team of experts will help you.

Broadleaf’s local presence and commitment to servicing clients in New England benefits you because we have experience working with companies of all sizes and are knowledgeable about the varied industries in our geography. Our team members are always available to talk with you and advise you about what steps we are taking to help you. National MSPs that are swallowing up local providers can’t provide this personal service with technicians that know your environment like we do.

Contact us for a complimentary network assessment to learn more about the health of your environment and to see our expertise in action. At a minimum, the results will expose any vulnerabilities that exist can we can explain how these can best be addressed.

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